Investigating - Our custodian will undergo scheduled maintenance to support the upcoming Polkadot Asset Hub migration. This migration moves core network functions from the Polkadot Relay Chain to the Asset Hub.
Maintenance is scheduled between 7:00 AM and 7:00 PM UTC on November 4, 2025. DOT Deposits and Withdrawals will be temporarily disabled until maintenance is finished.
Oct 24, 2025 - 21:41 UTC
Update - DOT deposits and withdrawals are now enabled. Deposit addresses for all DOT wallets have been updated. Confirm your new deposit address before making a deposit.
Oct 02, 2025 - 04:50 UTC
Update - SOL deposits and withdrawals are now enabled. Deposit addresses for all SOL wallets have been updated. Confirm your new deposit address before making a deposit.
Sep 29, 2025 - 09:32 UTC
Update - The recently discovered issue is impacting both Deposits and Withdrawals for all three assets. To simplify status updates, we are merging the deposit status with the withdrawal status. Please note that the issue is still ongoing.
Sep 17, 2025 - 18:49 UTC
Update - Maintenance is taking longer than expected due to a new issue being uncovered. We are working to have SOL, DOT, and ICP withdrawals enabled as quickly as possible.
Sep 09, 2025 - 16:37 UTC
Identified - Withdrawals for SOL, DOT, and ICP are temporarily disabled for unscheduled maintenance. We anticipate approximately 48 hours of downtime and will update this message if there are any changes to that timeline.
Sep 03, 2025 - 17:48 UTC
Investigating - The ERC-20 ENJ token has migrated to its native ENJ. We are working closely with our providers to enable support.
Jul 10, 2025 - 14:34 UTC
Resolved -
This incident has been resolved.
Oct 21, 12:44 UTC
Investigating -
Affected assets include, but are not limited to, USDT, USDC, SOL and ETH. We are monitoring the situation and awaiting updates from our custodian.
Oct 21, 11:34 UTC